Returns & Exchanges

At 3DMakerpro, we stand behind the precision of our 3D scanning technology and offer a 30-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for hardware and accessory returns.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the specific reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the 3D scanner and all original accessories, cables, and calibration kits into the original protective packaging to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at an authorized carrier location, ensuring you retain the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and functionality, your refund will be processed to your original payment method within 7-10 business days.